Remote Customer Service Representative - Excellent Benefits Package

We're looking for a Remote Customer Service Representative, working in the Insurance industry in Dallas, Texas, United States.

• Receive and respond to incoming calls from investmentprofessionals, plan sponsors and members on a variety of topics.
• Understand the different product suites, includingcurrent line-up and products no longer sold that still require servicing.
• Interpret and apply all changes andenhancements to new and old products, based on the daily change communications.
• Identify the question(s) behind the question toproactively offer consultative expertise and uncover the unstated need.
• Maintain a record of the conversations and follow aprocess of documentation to support the strategy of knowing the member betterthan anyone and use the information in a way that drives the relationshipdeeper.
• Follow all rules and regulations to ensure compliancewith FINRA or other professional licensure requirements, Nationwide policies,firms, plan documents and state and local laws.
• Educate customers to ensure understanding of taximplications, penalties/surrender charges, death benefit protection, lifetimeincome, capital preservation and/or benefits pertaining to the plan/contract.
• Analyze problems to determine proper course of action,striving for first time final resolution.
• When necessary, work with internal partners to resolveescalated issues.
• Integrate lean methodology into daily interactionsthrough problem-solving meetings and team huddles.
• Develop and grow through monthly individual meetings withleadership to set in place a career path strategy.
• Set goals and expectations to achieve success in the roleas well as future opportunities.
• May perform other duties as assigned.

Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!

• High school diploma or equivalent required (Undergraduatedegree in finance, business administration, insurance, economics,communications highly preferred)
• At least 6 months customer service experience
• Call center experience is a plus
• Demonstrated understanding of FINRA regulations, professional licensure requirements, and relevant laws governing financial services and insurance industries
• Thorough familiarity with Nationwide policies and procedures, as well as the ability to interpret and apply them in daily operations
  
• Great attention to detail
• Experience in navigating multiple systems at once
• Ability to handle inquiries, complaints, and issues with professionalism and a positive attitude
• Abilityto build rapport with customers quickly and effectively
  
• Excellent communication skills