Remote Customer Service Representative - Start Immediately

salary Salary :

$17.5 - 23.75 hourly

icon briefcase Job Type : Full Time

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Job Description - Remote Customer Service Representative - Start Immediately

We are searching for an analytical Remote Customer Service Representative to join our knowledgeable team at Manhattan School in New York, NY.
Growing your career as a Full-Time Remote Customer Service Representative is a remarkable opportunity to develop valuable skills.
If you are strong in time management, decision-making and have the right talent for the job, then apply for the position of Remote Customer Service Representative at Manhattan School today!

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients’ interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management

 

Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary

 

Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits of working as a Remote Customer Service Representative in New York, NY:


● Company offers great benefits
● Room for Advancement
● Competitive salary
Original job Remote Customer Service Representative - Start Immediately posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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