Remote Customer Service Representative - Urgent

We're looking for a Remote Customer Service Representative, working in the Insurance industry in Phoenix, Arizona, United States.

• Receive and respond to incoming calls from investment professionals, plan sponsors and members on a variety of topics.
• Understand the different product suites, including current line-up and products no longer sold that still require servicing.
• Interpret and apply all changes and enhancements to new and old products, based on the daily change communications.
• Identify the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
• Maintain a record of the conversations and follow a process of documentation to support the strategy of knowing the member better than anyone and use the information in a way that drives the relationship deeper.
• Follow all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
• Educate customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
• Analyze problems to determine proper course of action, striving for first time final resolution.
• When necessary, work with internal partners to resolve escalated issues.
• Integrate lean methodology into daily interactions through problem-solving meetings and team huddles.
• Develop and grow through monthly individual meetings with leadership to set in place a career path strategy.
• Set goals and expectations to achieve success in the role as well as future opportunities.
• May perform other duties as assigned.

Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!

• High school diploma or equivalent required (Undergraduate degree in finance, business administration, insurance, economics, communications highly preferred)
• At least 6 months customer service experience
• Experience in navigating multiple systems at once
• Call center experience is a plus
• Demonstrated understanding of FINRA regulations, professional licensure requirements, and relevant laws governing financial services and insurance industries
• Thorough familiarity with Nationwide policies and procedures, as well as the ability to interpret and apply them in daily operations
• Great attention to detail
• Ability to handle inquiries, complaints, and issues with professionalism and a positive attitude
• Ability to build rapport with customers quickly and effectively
• Excellent communication skills