Remote Customer Service Specialist

Full Job Description

Apply today to be one of our client’s Call Center Agents with career growth opportunities! You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries. This position is fully remote.

As a Call Center Agent, you will:
Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client’s brand reputation in a prompt manner
Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology
Communicate ideas to change the business have an eye for details and excellent follow-up
Be an expert in the client’s brand, products, and services to answer all customer questions
Attract and retain customers by answering suggesting information other products and services to meet their needs.
Keep records of customer interactions, transactions, comments, and complaints
Contribute to team efforts by accomplishing related results as needed

Education:
High School Diploma or GED Equivalent

Experience:
Minimum of 2 years of experience working directly with customers
1 to 3 years in a call center environment preferred

Skills/Knowledge:
Proficiency in Microsoft Office Suite
Innovative team player that is cooperative
Exceptional communication skills both written and verbal
Ability to prioritize multiple requests providing timelines
Goal-oriented and emphasizes accountability for delivering results
Have a passion for execution and success

Job Type: Full-time
Pay: $21.90 + Commission ($64,000 - $72,000) per year.

Benefits:
Dental insurance
Health insurance
Vision insurance

Schedule:
8 hour shift
Monday to Friday
Weekend availability

Supplemental Pay:
Commission pay

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