Customer Solutions Representative

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

At BIOTRONIK, we have a passion for solving puzzles and saving lives. We emphasize teamwork and embrace challenges—where others may see a problem, we see an opportunity to shine. We are expanding our team of Customer Solutions Representatives and are looking for individuals who take pride in delivering solutions and achieving successful outcomes.

This role is ideal for someone who enjoys connecting with others and can effectively resolve issues while maintaining a positive experience for all involved. If you have a knack for clear communication and problem-solving—whether with patients, healthcare professionals, or colleagues—you will thrive in this environment.

This is a temporary position supporting current business needs. The duration of the assignment is not defined and will be based on evolving business requirements.

What we offer

50 years of innovation, US headquarters, Lake Oswego, OR
Career path- we will partner with you to support your growth
Strong, creative and enthusiastic leadership
Fast paced and team based work environment
Cutting edge technology tools invested to help you get the job done
Full-time or part-time schedules
Competitive pay in the marketplace

Essential Functions

Effectively & clearly communicate with patients, physicians, and BIOTRONIK employees to provide effective solutions and support. 
Contact customers to obtain verification of sensitive information prior to product shipment.

Your Profile

Strong communication skills, both via phone and written, are essential.
Ability to multitask and to prioritize well is necessary.
Exceptional judgement to thrive in ambiguous situations.
Able to stay calm and work efficiently in a quick moving environment.
Flexible schedule.
Loves challenge and is constantly striving to improve.
Proficient MS Office skills (Word, Excel).
Prior healthcare industry experience a plus.
Ability to work autonomously effectively.
Secure home work area. Loves challenge and is constantly striving to improve.

Preferred Education and Experience

Bachelor’s degree preferred but not required
Phone experience, CRM or cloud-based phone system experience is preferred - especially expertise in talking with customers (i.e. patients, health care clinics, hospitals, physicians, and sales field) on the phone. 

SUPERVISORY RESPONSIBILITIES:

None

WORK ENVIRONMENT:

This job is a hybrid role, operates remotely at home up to 7 days a week.

PHYSICAL DEMANDS:

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with   hands and arms. The employee is frequently required to talk and hear.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.

https://www.linkedin.com/company/biotronik/about/