Customer Success Engineer - SPAIN

We’re looking for an experienced Customer Success Architect to join us and be one of the founding members of the team. CS Architects play a crucial role in our business- listening and learning about customers' needs and feedback, our CS Architects find pragmatic, component-driven architecture solutions to solve our customer's concerns.

This a full time position and would need to work on US time zone.

What you’ll do

• Deliver technical and industry thought leadership to our customer’s business and technical decision makers


• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows


• Maintain a deep understanding of the Torq solution and the product roadmap


• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding


• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.


• Triaging and Prioritizing reported customers Incidents

Requirements

• 5+ years of experience working in similar roles at B2B SaaS companies


• Experience working with enterprise costumers, conducting on-site meetings


• Ability to clearly articulate technical topics to a non-technical audience


• Exceptional analytical, conceptual, and problem-solving abilities.


• Interpersonal skills - ability to work with customers and translate it to proactive solutions


• Experience in designing and writing automation scripts (scripting - bash/python)


• Experience in reading APIs and security


• Working in SOC or IRT team is an advantage