Customer Success Expert with French and English

About Sutherland

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Customer Succes Expert, you will manage post-sales customer relationships by driving onboarding and adoption of a cloud-based solution. Act as a trusted advisor, ensure regular client communication, and collaborate with internal teams to maximize customer value.

Our most successful candidates will have:

• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams.
• Develop new and retain the existing customer relationships.
• Good presentation skills and comfortable meeting with various customers on a regular basis.
• Solution-oriented mindset to understand and solve complex customer issues.
• Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally.
• Become an expert on our products and services, stay up-to-date with new features and enhancements. 
• Contribute to providing feedback for product advancement.

Qualifications:

• Strong written and verbal communication skills in French and English.
• Advanced analytical and problem-solving skills with the ability to develop quick situational decisions.
• Solution-oriented mindset to understand and solve complex customer issues.
• Proven track record of achieving customer satisfaction goals.
• 1 to 3 years of direct and demonstrated customer success experience.

• Permanent employment contract, ensuring long-term job security.
• Competitive salary package.
• Additional health and life insurance.
• Food vouchers to support your daily needs.
• 21 days of paid annual leave.
• Ability to work from home. For candidates based in Sofia, a couple of visits per month to the office could be required.
• Structured career development path within the company.
• Comprehensive onboarding and on-the-job training.