Customer Success Manager

• Customer Partnerships: Take full responsibility for a number of medium to large enterprise accounts, overseeing their renewals, expansions, and upselling opportunities.
• Relationship Building: Establish and maintain long-term, trusting relationships with senior management of our customers, aligning with both their immediate and future goals.
• Strategic Planning: Develop strategic plans for effective roll-outs, and facilitate user onboarding to ensure high levels of tool adoption.
• Consultation and Support: Provide guidance and support for live tenders across various procurement categories using Archlet, guaranteeing successful sourcing projects for our clients.
• Feedback Communication: Relay customer feedback effectively to internal teams, including sales, marketing, and product development, to enhance service delivery.

• Educational Background: A degree in Procurement, Supply Chain, Business, or a related field is preferred.
• Experience: At least two years as a procurement consultant or experience as a Customer Success Manager in an enterprise B2B SaaS company, particularly one with a complex product and significant ARR per customer. Experience with software roll-outs, particularly in procurement, is ideal.
• Communication Skills: Exceptional written and verbal communication skills, including the ability to effectively communicate with senior management using PowerPoint.
• Analytical Skills: Strong analytical mindset with proficiency in Excel.
• Language Proficiency: Fluent and idiomatic proficiency in English.
• Interest in Sourcing: A keen interest in sourcing combined with a strong willingness to learn.
• Preferred Qualifications in Data Expertise: A thorough understanding of data analysis or data science.
• Skill Set: Entrepreneurial and proactive mindset, coupled with a strong sense of ownership.
• Flexibility: The capacity to think strategically and operate in a fast-paced, ever-evolving environment.
• Language Skills: Proficiency in both English and Spanish.
• Time Zone: Ability to work remotely aligned with US time zones.

Ready to take on this exciting challenge? Apply now and be a part of our dynamic team at Archlet.