Customer Success Manager

What We Do:  

At Autura, we’re revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that’s passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way?

About the Role:  

At Autura, we’re all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we’re looking for a Customer Success Manager to join our Customer Success. As the Customer Sucess Manager you will play a vital role in ensuring our impound and tow yard partners are successful on our platform. You’ll act as a trusted advisor, guiding customers through onboarding, training, and ongoing platform optimization. Your focus will be on driving value, increasing adoption, and building long-term partnerships that fuel growth on both sides. . 

What You’ll Be Doing:  

• Own and manage a portfolio of tow yard and impound lot partners throughout their lifecycle 
  Conduct onboarding and training sessions tailored to operational workflows within the Autura Marketplace platform


•  Build deep relationships with operators, managers, and decision-makers to understand business goals and ensure alignment with platform capabilities


•  Maintain proactive outreach with each partner in your assigned territory to ensure retention goals are being met


• Monitor and present KPIs to our partners, to identify risks & opportunities for optimization 


• Provide proactive support and education around auction strategies, listing best practices, and platform features 


• Collaborate with Product, Buyside, Support, and Operations teams to deliver customer feedback and advocate for feature enhancements. 


• Maintain up-to-date customer records, notes, and activities in Salesforce 

About You: 

• 3+ years in Customer Success, Account Management, or client services in a tech-enabled environment 


• Experience working with operations-focused customers; automotive industry and fast-paced startup experience is a plus 


• Ability to manage multiple accounts with varying needs and priorities 


• Strong communication and relationship-building skills, especially with non-technical users 


• Data-savvy with an ability to derive insights and tell a story from customer metrics 


• Comfortable working in a fast-paced, high-growth environment 


• Experience with CRM (e.g., Salesforce) and data platforms (e.g., Thoughtspot) 

 Who We Are & Benefits:  

Autura is committed to providing modernized benefits and cultural perks.   

• Competitive pay and annual performance reviews  


• Option for 100% fully paid benefits package including health, dental, vision  


• 401(k) with a matching company contribution  


• Open Paid Time Off  


• 100% Remote work  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.  

Equal Opportunity Employer:  

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. 

For this role, the base salary range is $75,000.00. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.