Customer Success Manager

About Us

1mind is a platform that deploys multimodal Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain — equipped with deep technical and product knowledge. They can lead unlimited, simultaneous conversations 24/7, meeting buyers when they’re most active and engaged. Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. They live across websites, inside your product, can join live calls as active participants, and work alongside your team in deal rooms. 1mind Superhumans integrate seamlessly into existing workflows, scale instantly, and drive measurable impact — growing revenue, reducing headcount, accelerating pipeline to closed-won, and creating a more delightful buyer experience.

Job Description

We are seeking a Customer Success Manager (CSM) with a strong focus on AI implementation to join our team. Unlike a traditional CSM role, this position is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans.

You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.

Key Responsibilities

Implementation & Onboarding:

• Lead customers through the full implementation lifecycle of AI superhuman agents—from scoping and setup to deployment and adoption.

• Translate customer goals into clear implementation plans, timelines, and success criteria.

• Partner with technical teams to configure solutions and ensure seamless integration with customer workflows.

Project & Program Management:

• Manage multiple customer engagements simultaneously, ensuring milestones are met and risks are mitigated.

• Drive cross-functional alignment between internal teams (engineering, product, sales) and external stakeholders.

Customer Success & Strategic Guidance:

• Serve as the trusted advisor for customers, helping them design and optimize their AI agent strategy.

• Provide best practices, thought leadership, and ongoing support to maximize ROI.

• Identify opportunities for expansion and long-term customer growth.

• Own strategic renewal conversations / Owning a book of business and driving customer renewals

Support & Advocacy:

• Be the voice of the customer internally by surfacing insights, product feedback, and feature requests.

• Partner with support and product teams to resolve issues quickly and effectively.

• Ensure a smooth transition from implementation to steady-state success.

Qualifications

Experience:

• 6+ years in customer success, project management, or implementation roles, ideally in SaaS or AI/automation.

• Proven track record of managing complex enterprise implementations.

• Experience working with cross-functional teams in technical and non-technical domains.

Skills:

• Demonstrated ability to adapt, take initiative, and lead new projects from concept to execution in a fast-paced environment.

• Strong project management skills (tools, methodologies, timelines, stakeholder management).

• Exceptional communication and relationship-building abilities.

• Ability to translate technical concepts into business outcomes.

• Strategic thinker with the ability to advise senior stakeholders on AI adoption.

• Strong analytical skills, with experience building reports and tracking success metrics to inform business decisions.

• Advanced knowledge of website marketing, marketing automation platforms (MAP) and customer relationship management (CRM) platforms, with a track record of driving operational excellence and process optimization.

Preferred:

• Experience overseeing enterprise-level B2B customer accounts, with a focus on driving success and outcomes in go-to-market strategies.

• Experience with AI technologies, automation tools, or conversational AI platforms.

• PMP, CSM, or similar project management certification is a plus.

• Familiarity with tools like: JIRA, Slack, Salesforce, PMP Software, ChatGPT

Why Join Us

• Be at the forefront of AI-powered GTM operations.

• Directly shape how leading companies integrate AI into their revenue strategy.

Location: Remote, US-based. Applicants must reside within the United States.

Employment Type: Full-time