Customer Success Manager Cybersecurity

Customer Success Manager – Cybersecurity

Location: United States (Remote)

Travel: Limited travel required (customer meetings and industry events as needed)

Reports to: Founder / Head of Sales

About the Role

We are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base.

This is not a support desk role.

You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust.

Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.

What You’ll Do

• Serve as the primary post-sale relationship owner
  

• Conduct onboarding alignment sessions with new customers
  

• Monitor adoption and engagement
  

• Identify and escalate technical or operational risks
  

• Partner with Sales on expansion opportunities
  

• Lead regular business reviews with customer stakeholders
  

• Support renewal preparation and forecasting
  

• Strengthen executive-level relationships
  

• Gather structured feedback to improve positioning and delivery
  

Requirements

• 5+ years of experience in Customer Success, Account Management, or technical account management
  

• Experience working with enterprise or industrial customers
  

• Strong communication skills with both technical and executive stakeholders
  

• Ability to identify growth and expansion opportunities
  

• Comfortable navigating multi-stakeholder environments
  

• Organized and proactive in managing multiple accounts
  

• Familiarity with cybersecurity, network security, or technical environments
  

• Ability to travel occasionally when needed
  

Preferred (Not Required)

• Experience working with manufacturing or industrial environments
  

• Background in cybersecurity or infrastructure
  

• Experience running executive business reviews
  

• Experience supporting renewals and forecasting
  

Benefits

• Base salary: $95,000 – $120,000 USD
  

• Performance bonus: 10%–20% target
  

• Compensation structure: 85% base / 15% variable
  

Additional benefits include:

• Medical, dental, and vision coverage
  

• 401(k) eligibility
  

• Flexible PTO
  

• Remote flexibility
  

• Professional development support