The team
Our Customer Success Team is the heart of how we support and grow lasting client relationships. We work closely with our global Sales teams, Project Managers, and other departments to make sure every customer interaction is thoughtful, proactive, and genuinely helpful.
We’re a people-first team—curious, collaborative, and always ready to step in. Whether it’s guiding a client through their first multilingual event or identifying new ways they can get value from our solutions, we’re here to make it easy, smooth, and impactful.
We care deeply about doing things well and doing them together. And as part of our broader team, we’re always learning, adapting, and finding smarter ways to serve our clients—because when they grow, so do we.
The Role- key responsibilities
We’re looking for a proactive and customer-focused Customer Success Manager to join our Strategic Partnerships team, with a focus on nurturing and growing our Language Service Provider (LSP) Partner Network.
You’ll act as a trusted partner to our LSPs by building strong relationships, supporting them with day-to-day needs, and helping them discover new opportunities to expand their business with us. This is an exciting opportunity for someone who thrives in a global, fast-paced environment and wants to make an impact in the evolving world of remote simultaneous interpretation (RSI) and AI-driven language solutions.
Want to know more about our partner ecosystem? Explore our Partner Network here.
What You’ll Do
Partner Success: Support, retain, and grow relationships across our global LSP network.
Account Management: Participate in partner meetings, provide customer service, and manage multiple accounts with a solutions-oriented approach.
Sales Support: Prepare quotes, assist with pre-sales activities, complete vendor forms, and input client data into HubSpot/ISP.
Event Coordination: Ensure smooth handovers to Operations, confirm interpreter bookings and training, and monitor event processes from a customer service perspective.
Collaboration: Work closely with the LSP Partner Manager to attract new partners and strengthen existing ones.
Administration & Reporting: Maintain CRM records, support accurate invoicing with Accounting, and compile partner feedback and internal reports.
Key experiences and competencies
What We’re Looking For
Experience: 2–4 years in Customer Success, Account Management, or Partnerships, ideally in Language Services, SaaS, or Events.
Skills: Strong communicator, confident with virtual meetings and calls, tech-savvy with CRM tools, and highly detail-oriented.
Mindset: A relationship builder who is adaptable, organised, and eager to grow into managing key partnerships directly.
Team Spirit: Able to work independently while collaborating effectively across teams.
If you’re motivated to build long-term partnerships and want to shape the future of multilingual events, we’d love to hear from you!
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