Customer Success Specialist with German and English

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

• Respond to customer inquiries via phone, email, and web chat.
• Provide guidance on product usability, subscription management, and license issues.
• Perform initial troubleshooting and escalate complex technical issues when necessary.
• Manage customer requests related to account configurations, feature enablement/disablement, and report generation.
• Collaborate with specialized teams (Technical Support, Finance, Legal, and Partner Support) to ensure accurate and timely issue resolution.
• Maintain precise records of customer interactions in our internal ticketing system.

• Fluency in English and German.
• Availability to work Monday to Friday, 10 AM – 7 PM (full-time).
• Based in Bulgaria.
• Strong communication and interpersonal skills with a professional and customer-focused approach.
• Problem-solving skills and a solution-oriented mindset.
• Ability to guide customers through self-service tools and instructions.
• Prior experience in customer service, technical support, or account management is a plus.
• Basic knowledge of CRM, software and virtual platforms, with a willingness to learn new systems.

• Job Security: Permanent contract with long-term career opportunities.
• Health & Wellness: Additional health insurance, life insurance, and an Employee Assistance Program with 24/7 psychological support.
• Work-Life Balance: 21 days of paid annual leave.
• Compensation & Benefits: Competitive salary, food vouchers, and a partially covered Multisport card.
• Career Growth: Clear career paths with opportunities for internal promotion and professional certifications.
• Work Flexibility: Ability to work from home and a workspace in our Sofia office.
• Efficient Digital Processes: Enjoy a seamless experience with the digital administration of employee documents and HR processes, powered by e-signature technology.
• Employee Rewards: Attractive referral program, performance recognition, and gifts for special life events (e.g., birth or adoption).
• Community & Culture: Regular team-building events, wellness programs, and corporate social responsibility initiatives.
• Modern Work Environment: On-site parking (per company policy) and access to cutting-edge technology.

If you are ready to advance your career and be part of an innovative, customer-focused team, we want to hear from you!