Customer Support Architect

As the technology pioneer for private capital markets, Altvia is at the forefront of driving innovation that empowers General Partners (GPs) to deliver a best-in-class Limited Partner (LP) experience. Altvia’s purpose-built and fully integrated technology platform helps to simplify data complexity, efficiently raise and deploy capital, and deliver a modern LP experience.

With an unwavering commitment to service excellence, product innovation, and a deep understanding of the industry’s unique needs, Altvia has become a trusted partner for firms looking to optimize processes and stand out in the competitive market. Founded in 2006 and headquartered in Broomfield, Colorado, Altvia delivers value to hundreds of world-class clients and supports over 100,000 LP investors worldwide. Learn more at altvia.com.

“The Altvia team has been fantastic, bringing efficiencies to every facet of our business—fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” — Plexus Capital

There has never been a better time to join the team. Accelerate your career with us and let’s grow together!

About The Role

The Customer Support Architect (CSA) plays a critical role in ensuring the long-term success of our customers by aligning their business objectives with Altvia’s solutions. The CSA is a strategic partner to our clients, guiding them through every step from implementation to adoption and ongoing optimization.

Key Responsibilities

• Understanding Customer Needs: Gain deep insight into the customer’s business, industry, and challenges to tailor Altvia’s solutions for maximum impact.
• Developing Success Plans: Define success metrics and clear action plans in collaboration with customers and internal teams.
• Guiding Implementation and Adoption: Assist clients in configuring and adopting Altvia’s products effectively, ensuring they realize full value.
• Providing Technical Expertise: Serve as a trusted technical advisor to troubleshoot and guide complex customer challenges.
• Driving Upselling and Cross-selling: Proactively identify and support opportunities to expand product usage and increase customer value.
• Building Long-Term Relationships: Cultivate trusted partnerships with key stakeholders to ensure ongoing satisfaction and success.
• Monitoring and Optimizing: Track KPIs, analyze trends, and provide strategic recommendations to improve customer outcomes.
• Collaborating with Internal Teams: Work closely with Sales, Product, Engineering, and Marketing to maintain a customer-centric approach.
  
  

Skills and Qualities

• Strong technical knowledge of SaaS platforms and relevant technologies.
• Excellent verbal and written communication skills, adaptable across technical and non-technical audiences.
• Strategic thinking and planning ability for developing customer success roadmaps.
• Strong problem-solving and troubleshooting skills.
• Demonstrated ability to build long-lasting client relationships.
• Customer-first mindset and dedication to service excellence.

Project management expertise for handling complex client initiatives.