Customer Support Manager

Company : Prodevelop

Job Type : Full Time

Remote / Work from Home

Job Description - Customer Support Manager

Lead and manage the technical support team.
Supervise and improve customer service processes.
Resolve complex incidents and ensure optimal response times.
Coordinate with development teams to resolve technical issues.
Implement strategies to improve customer satisfaction and loyalty.
Analyse and report on support performance, including:

Average response and resolution time (SLA and TTR).
Volume and classification of support tickets.
Customer satisfaction (CSAT, NPS, CES).
Analysis of trends and recurring issues.
Team workload and operational efficiency.

Experience in managing technical support teams or customer service in technological environments.
Leadership, problem solving and continuous improvement skills.
Ability to work with metrics support and analysis tools (Zendesk, Freshdesk, Jira, Power BI, etc.).
Upper-intermediate level of English.

Knowledge in software, SaaS or technological solutions for logistics, transport or ports.
⁠Upper-intermediate level of French.

Stable job position.
Flexible working hours.
Day off on your birthday.
Flexible remuneration.
Hybrid/remote teleworking.
Life and accident insurance.
Subsidised health insurance.
Continuous training.
Possibility of internal promotion.
Professional career plan.
Other social benefits (loyalty trip, etc.).

Original job Customer Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Customer Support Manager Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Support Manager

Job Description - Customer Support Manager

Similar Customer Support Manager Jobs in the US

Mobile Apps