Remote Customer Support Representative

We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.

This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.

We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.

What You’ll Be Doing

• Answering customer inquiries via phone, chat, email, and SMS
• Assisting customers with purchase-related questions and order support
• Following up on pending inquiries and unresolved customer interactions
• Accurately documenting customer interactions and updates
• Providing friendly, professional, and solution-focused support
• Building positive customer relationships through clear communication

Training & Project Timeline

• Training Start Date: Monday, June 29, 2026
• One week of training followed by one week of supported on-the-job experience
• Paid training



Compensation & Contract

• $5.50 USD per hour
• Paid weekly in arrears
• Independent Contractor position

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam
• Fibre internet with a wired connection
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Important Information

• This is a fully remote opportunity
• Candidates must be fluent in English
• Applications and resumes must be submitted in English
• Only candidates based in Mexico will be considered for this position

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review
2. Prescreen Questionnaire Review
3. One-Way Video Interview

Please note:

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.

What We’re Looking For

• Previous customer service experience
• Previous call center experience
• Strong English communication skills, both written and verbal
• Excellent grammar, spelling, and punctuation
• Comfortable multitasking across systems and tabs
• Basic computer proficiency, including typing, copy/paste, and navigation skills
• Minimum typing speed of 30+ WPM
• Positive attitude with strong problem-solving skills
• Reliable and professional work ethic