Customer Support Specialist

• Grow your technical knowledge and skills in a supportive and collaborative environment


• Varied role with a balance between handling phone calls and managing email queries


• 12 Month Fixed Term Contract


• WFH Flexibility  
  
  

About Us 

Network for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealand’s schools and kura. 

But we’re so much more than that.  

We’re building tomorrow, together! 

We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success.

About the Role 

As a Customer Support Specialist, you play a vital role in delivering excellent outcomes & making a difference for schools & Kura across Aotearoa.  

On a typical day, you will handle phone queries, providing support and troubleshooting for various issues. You will also be responsible for managing the email queue and efficiently resolving client requests. 

Typical cases you would be dealing with would include:

• Applying firewall changes and applying policies


• Filtering changes


• Supporting/troubleshooting Local Area Network, including switching or managing access points


• Actioning failed equipment returns


• Dealing with general queries
  
  

What you will need to be successful / About you: 

• We're looking for a Junior Network Engineer or someone with relevant experience/accreditation such as a Cisco Certified Network Administrator (CCNA) or NSE 4+.  A Certified Wireless Network Administrator (CWNA) qualification would also be highly desirable. 


• Technical knowledge of Palo Alto, Fortinet, Ruckus, Active Directory, Radius servers, Google G Suite, Azure AD, Mail applications (e.g. MailRelay), Allied Telesis and/or Cisco,  Aerohive would be of benefit.


• Experience with SCM would be advantageous.


• To succeed in this position, you should have some experience in a customer facing or call centre environment, showcasing excellent verbal and written communication.  Attention to detail, initiative, and a focus on achieving great customer outcomes.


• Excellent time management skills and ability to juggle competing priorities.


• This is the perfect opportunity to build on your career within the IT Industry.
  
  

Why work for N4L:

If you’re passionate about technology and want to use your skills to make a positive impact on education, then you’ll fit right in at N4L.  We’re building a better tomorrow, together by fostering an inclusive environment, promoting collaboration, and ensuring equitable access to reliable technology.   Our culture values open mindsets, authenticity, and diversity, encouraging everyone to bring their full selves to work.

Applications close on: Midday Friday, 28 August 2026