Customer Support Specialist

Metro Grease Service LLC is a service-focused company that works with commercial customers in the food-service industry. Its operations include grease-related services and used cooking-oil collection and recycling. Because the company serves commercial customers, reliable communication, accurate scheduling, and prompt resolution of customer requests are important parts of daily operations.

Metro Grease Service LLC is seeking a dependable, professional, and customer-focused Customer Support Specialist to join its team. This position is designed for an individual who enjoys helping customers, solving problems, organizing information, and communicating with customers and internal departments.

The successful candidate will serve as an important point of contact for customers and will help ensure that service requests, questions, scheduling needs, account concerns, and other customer issues are handled accurately and efficiently.

Position Summary

The Customer Support Specialist will communicate with customers through telephone, email, and other approved digital communication channels. The specialist will answer questions, document customer interactions, coordinate requests with internal teams, and help resolve problems in a timely and professional manner.

The ideal candidate will be comfortable handling multiple customer requests while maintaining a positive attitude and attention to detail. Previous experience in customer service, call-center operations, scheduling, dispatch, office administration, or a service-related business is preferred.

This position may be performed remotely and requires employees to have reliable internet access, a suitable workspace, and the ability to remain available and productive throughout scheduled working hours.

Key Responsibilities

• Respond professionally to customer inquiries by phone, email, and digital communication channels.
• Provide customers with accurate information regarding company services, scheduling, account information, and service procedures.
• Listen carefully to customer concerns and determine the appropriate solution or next step.
• Schedule, confirm, reschedule, and document customer service appointments when required.
• Coordinate customer requests with operations, drivers, technicians, dispatch, sales, and management.
• Enter customer information and service details accurately into company systems.
• Maintain detailed records of customer interactions, requests, complaints, and resolutions.
• Follow up with customers to confirm that issues have been resolved.
• Escalate complicated complaints or service issues to the appropriate supervisor.
• Assist customers with account questions and routine service-related concerns.
• Monitor incoming emails and respond within established company response times.
• Help maintain accurate customer profiles, contact information, and service records.
• Assist with invoices, service documentation, account updates, and other administrative tasks when needed.
• Communicate changes in customer schedules or service requirements to the appropriate internal teams.
• Maintain professional relationships with commercial customers.
• Identify recurring customer concerns and communicate trends to management.
• Protect confidential customer and company information.
• Follow company policies, procedures, and customer-service standards.
• Perform additional administrative and customer-support duties as assigned.

Qualifications

Candidates should be dependable, organized, and comfortable communicating with customers in a professional environment.

Preferred qualifications include:

• High school diploma or equivalent.
• One or more years of customer-service, call-center, office, scheduling, dispatch, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong computer and internet skills.
• Comfortable using email, spreadsheets, customer databases, and web-based applications.
• Ability to type and enter information accurately.
• Strong attention to detail.
• Excellent organization and time-management skills.
• Ability to multitask while maintaining accuracy.
• Ability to remain calm and professional when dealing with frustrated customers.
• Strong problem-solving and decision-making skills.
• Ability to work independently in a remote environment.
• Dependable attendance and punctuality.
• Ability to learn company software, procedures, and service terminology quickly.

Experience working with restaurants, commercial service companies, waste/recycling companies, transportation, dispatch, scheduling, or field-service businesses would be an advantage.

Remote Work Requirements

The Customer Support Specialist must have a reliable internet connection and a quiet, professional workspace suitable for handling customer calls and confidential business information.

Employees must be able to access company systems securely, respond to internal communications promptly, and remain available during scheduled working hours.

Remote employees are expected to demonstrate the same professionalism, responsiveness, accuracy, and customer-service standards expected in an office environment.

Salary and Compensation

Proposed salary: $20.00–$24.00 per hour.

At 40 hours per week, this represents an estimated annual compensation of approximately $41,600–$49,920 before taxes and deductions.

The exact starting rate may depend on customer-service experience, call-center experience, scheduling or dispatch experience, computer proficiency, industry knowledge, and overall qualifications.

For comparison, publicly reported salary information for Metro Grease Service LLC lists a Call Center Representative at approximately $47,121 per year, although this is based on reported salary data rather than an official company salary schedule.

Benefits, paid time off, health coverage, retirement benefits, equipment, bonuses, and other employment terms should be confirmed directly with Metro Grease Service LLC before accepting an offer.

Performance Expectations

The successful Customer Support Specialist will be measured by customer satisfaction, response time, accuracy of customer records, quality of communication, attendance, reliability, and the ability to resolve customer issues efficiently.

The employee should consistently demonstrate patience, professionalism, accountability, and a willingness to help customers and coworkers.

Why Join the Team?

This position provides an opportunity to build experience in customer service, business operations, scheduling, account management, and the commercial service industry. A successful employee may develop additional responsibilities in customer service, dispatch, administration, sales support, account management, or operations.

How to Apply

Interested candidates should submit a current resume highlighting customer-service, call-center, administrative, scheduling, computer, communication, and remote-work experience.

Applicants should be prepared to discuss their experience handling customer questions, resolving complaints, managing multiple tasks, documenting customer interactions, and working independently.