Customer Support Specialist 2

We’re hiring Remote Customer Service Reps to answer calls from kind-hearted donors and everyday people who just need to be heard. You’ll help them feel supported, appreciated, and taken care of — all from the comfort of your home office (or kitchen table!).

• Answer inbound calls and make follow-up outbound calls
  
  


• Help customers with questions, concerns, and support
  
  


• Accurately input customer information into our system
  
  


• Follow up with care to ensure customer satisfaction when needed
  
  


• Consistently meet performance goals for growth potential
  
  

Requirements

• High school diploma or equivalent
  
  


• Excellent verbal communication skills
  
  


• A quiet, organized workspace and reliable internet
  
  


• Proficiency with Windows and general computer use
  
  


• Flexible schedule availability, including evenings/weekends (set your own schedule)
  
  

• Windows 11 desktop or laptop
  
  


• Minimum 8 GB RAM, ( 16 GB is ideal)
  
  


• No Chromebooks or Apple devices
  
  


• Dual monitors recommended  (not required at time of application)
  
  


• USB noise-canceling headset  (not required at time of application)
  
  


• Hardwired internet connection (not required at time of application)
  
  

Benefits

• 100% remote and skip the commute
  
  


• Set your own schedule
  
  


• Earn $12–$15/hour upon successful certification  
  
  


• Performance-based pay increases
  
  


• Join a positive, supportive virtual team