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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support - Voice - REMOTE. In this role, you will play a vital part in enhancing client experiences by providing empathetic and patient-focused assistance. You will be responsible for ensuring accurate documentation and effective communication, fostering the relationship between healthcare clients and professionals. This position offers you the opportunity to make a meaningful impact on business operations while working in a fully remote capacity, allowing for flexibility and a work-life balance. Join us and be a pivotal part of a team that seeks to revolutionize the talent expansion landscape.
Accountabilities
- Serve as the primary point of contact for healthcare clients, delivering empathetic, patient-focused assistance.
- Create, update, and maintain comprehensive documentation related to client interactions, appointments, and follow-up actions.
- Compose and send timely follow-up emails to confirm appointments, share important updates, and address client concerns.
- Manage and update client information within CRM systems to ensure data accuracy and efficient communication.
- Provide administrative support through tasks such as calendar management, document organization, and filing.
- Coordinate with healthcare professionals and internal teams to schedule appointments and ensure smooth service delivery.
- Compile and analyze client interaction data to identify trends and recommend improvements to enhance service quality.
Requirements
- 2.5+ years of experience in a client-facing role with strong administrative skills; experience in healthcare highly regarded.
- Exceptional written and verbal communication skills with the ability to convey information clearly and empathetically.
- High accuracy in managing documentation, CRM data, and follow-up communications in compliance with healthcare standards.
- Advanced skills in Microsoft Office Suite and familiarity with CRM systems, with the ability to learn new healthcare software.
- Strong organizational and time management skills with the capacity to prioritize and manage multiple tasks efficiently.
- A proactive and flexible attitude with the ability to work both independently and collaboratively in a dynamic, fast-paced environment.
- Preferable: any experience with email marketing (i.e. Mailchimp).
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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