Czech Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.

Responsibilities

• Address customer inquiries in Czech through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience.
• Troubleshoot and resolve issues related to reservations promptly and efficiently.
• Document and track customer interactions in the CRM system for reference and quality assurance.
• Collaborate with teams within the organization to address complex customer concerns effectively.
• Stay updated on company promotions, services, and policies to provide accurate information to customers.

• Fluency in Czech (both written and spoken), with English proficiency considered advantageous.
• Experience in customer service, particularly within the travel or hospitality sector is a plus.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to analyze problems and provide empathetic solutions.
• Familiarity with CRM systems and online booking platforms.
• Willingness to relocate and embrace the culture of Greece.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...