Czech Speaking CS Roles In Sofia Bulgaria - Paid Relocation and extra perks

Mercier Consultancy is excited to offer Czech Speaking Customer Service Roles in Sofia, Bulgaria, with paid relocation and additional perks! This is a fantastic opportunity for dynamic individuals eager to provide excellent customer service while experiencing a new culture and environment.

As a Customer Service Representative, you will support our Czech-speaking clients by addressing their inquiries, resolving issues, and offering detailed information about our services. This role is perfect for those looking to enhance their career while enjoying the benefits of living and working in Bulgaria.

Responsibilities

• Provide outstanding customer service in Czech through various communication channels including phone, email, and chat
• Assist customers with their questions and concerns about our services
• Accurate documentation of customer interactions in our CRM system
• Collaborate with internal teams to ensure prompt resolution of customer issues
• Collect customer feedback and provide insights for service improvements
• Stay updated on product offerings and departmental changes
• Engage in training sessions to enhance customer service skills

• Fluency in both Czech and English with excellent verbal and written communication skills
• Strong customer service orientation and problem-solving capabilities
• Prior experience in customer service is preferred, especially in related industries
• Able to thrive in a fast-paced environment while effectively managing multiple inquiries
• Detail-oriented with strong organizational skills
• Passionate about delivering exceptional customer experiences
• Experience with customer support tools and CRM software is a plus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...