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DAI Support Subject Matter Expert (SME)

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - DAI Support Subject Matter Expert (SME)

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert,  Virginia Beach, VA



Job Title: DAI Support Subject Matter Expert (SME)



Location: Virginia Beach, VA (fully remote position, on-site travel may be required)



Employment Type: Full-Time



About the Role: Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.



Key Responsibilities



  • Provide Tier 1 helpdesk support

  • Develop and maintain training materials based on recurring user issues and support trends

  • Contribute to reporting and business intelligence development to address gaps in existing analytics

  • Maintain accurate, current records within the ticketing and issue-tracking systems

  • Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes



Minimum Qualifications



  • Bachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,

  • Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence

  • General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)

  • Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triage

  • Must be eligible to work fully remote with periodic on-site availability in Virginia Beach, VA

  • Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check



enGenius Consulting Group is an Equal Opportunity Employer


M/F/D/V

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