Damage Prevention Coordinator

• Screen and process locate tickets received from state 811 One-Call centers by using third party

software and electronic mapping.

• Review of internal facility records and as-built drawings pertaining to locate request.

• Forward and dispatch tickets requiring facility locates to contract locators’ companies or company

employees after tickets have been screened.

• Work with company employees, One-Call Centers, excavators, and contract locators to ensure

that Ziply Fiber facilities are protected from damage.

• Work with Ziply Plant Damage Team and collection agencies to recover the cost to repair

damages.

• Resolve customer complaints or issues with dig tickets or facility damages.

• Update computer system with current information in a timely manner.

• Perform dispatching duties essential to protecting facilities and meeting regulatory guidelines.

• Manage inbound and outbound customer calls in a timely manner.

• Must be available to work regular business hours - Pacific Standard Time.

• Performs other duties as required to support the business and the evolving organization.

• High School diploma, GED, or equivalent four years’ experience with three years direct

experience required.

• College hours or a college degree may be substituted for some experience as deemed

appropriate.

• Ability to deal with public in a professional manner.

• Prior experience in Call Center or dispatch environment.

• Proficient in Microsoft Office products.

• Ability to use electronic maps and to follow written directions to dig sites.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of

situations.

• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

• Strong verbal and written communication, attention to detail, and organizational skills.

• Ability to work within critical deadlines.

• Ability to adjust to rapidly changing priorities and schedules.

• Ability to provide excellent customer service.

• Ability to remain professional at all times.