Data Base Maintenance Specialist

Promptcare is seeking a highly skilled Data Base Maintenance Specialist to join our team. The position will entail the oversight and maintenance of the CPR+/Caretend application related to the reimbursement function. Areas of oversight include price table maintenance, quantity limitations, validation rules, branches, insurance plans, and reporting. Responsibilities also include collaboration and troubleshooting issues with departments and Management. If you are a detail-oriented individual with a passion for database maintenance and a desire to work in a dynamic team environment, we encourage you to apply for this exciting opportunity. To learn more about our company, visit us at 

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-Time, remote, 40 hours per week, Mon-Fri 

Location: Remote

• Experience in medical office or related experience
• Excellent oral and written communication skills are required to communicate with colleagues, management
• Infusion background a plus
• Medical Reimbursement background is required
• Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, CPR+/Caretend experience is required
• Strong work ethic with attention to detail and quality, is required
• Data analytic skills are required
• Strong problem-solving skills required

Job Responsibilities, included but not limited to:

• Incorporate all Departmental and Administrative Policies and Procedures into daily activities Maintain confidentiality in all aspects of patient care, employee activities and office environment
• Organize work process in an efficient manner and prioritize tasks accurately on a daily basis 
• Incorporate company or departmental changes effectively 
• Foster positive work environment
• Ensure departmental goals are met by ensuring assigned work is done efficiently and timely
• Participate in projects or process updates as they relate to improving key outcomes
• Identify deficiencies and work to improve them through collaboration within the team and with other departments
• Work independently utilizing the tools and reports provided, ensuring compliance with internal and external policies
• Maintain the Maintenance email bucket to ensure timely turnaround of requests according to the established service level agreement (SLA)
• Provide training and education Reimbursement and other departments as necessary
• Research new insurance plan requirements and create related price tables and documentation resources for the reimbursement and customer service team
• Provide support to team in creating and running reports as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is required to occasionally walk, and bend or stand as necessary. This position requires the ability to occasionally open filing cabinets, lift office products and supplies of 25 pounds but no more than 35 pounds.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.