Dental Insurance Coordinator

Riccobene Associates Family Dentistry is looking for a full-time Insurance Coordinator in our North Carolina East Region.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

Key Competencies:

· Ensures claims are processed accurately to secure timely payment.

· Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner.

· Conducts follow-up and submits reimbursement appeals for unpaid and/or inappropriately paid claims; ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.

· Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims; actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.

Essential Requirements

· Ensuring all claims are submitted within 24 hours of being batched. (exceptions credentialing)

· Managing rejections, ensuring claims are sent out cleanly and quickly

· To be tracked once DXC can provide. Clean Claim Rate (Goal 90%)

· Quality touch per claim every 30 days.

· Average of 30 claim touches per day.

· Managing all region’s denials and claim adjudications (corrective claims, appeals, insurance refunds).

· Working with team to achieve and maintain KPI’s and benchmarks

Essential Requirements

• Must be available to work Monday-Friday 8am-5pm. Fully remote position so Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance