DHA Client Executive

The DHA Client Executive will serve as a relationship lead focusing on understanding client goals, driving adoption of DHA capabilities, and identifying opportunities for optimization and growth while maintaining strong, trust-based client partnerships to support long-term success. This role will also support market expansion, align solutions to DHA and Military Health System priorities, and help implement our growth strategy.

At Commence, we're the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient processes for program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication, and clinical domain expertise, Commence cuts straight to better care.

• Build and maintain relationships within DHA and target directorates, program offices, and senior leaders to identify needs and align with Commence's solutions.
• Collaborate and partner with cross-functional teams to strategize and engage prospective clients to understand business challenges and deliver compelling presentations, solution demonstrations, proposals, and oral presentations that result in new business revenue.
• Partner with leadership, capture, and support groups to develop and execute strategic and tactical plans that identify and shape new opportunities across DHA, the Services' medical commands, and the broader Military Health System.
• Support execution of Commence's growth strategies, including effective and strategic qualification of opportunities.
• Support policy summarization and impacts, including TRICARE policy, DHA procedural instructions, and DoD health affairs guidance.
• Support continual development and progression of a pipeline of new business opportunities within DHA and the Military Health System.
• Work with growth team to establish and maintain strong customer relationships.
• Collaborate with business development, capture, and proposal team as assigned to support opportunity pursuit efforts.
• Maintain regular contact with senior and executive-level decision makers, including DHA directorate leads and Service medical command leadership, to ensure alignment and strengthen partnership.

Qualifications

• B.S. in a related field, or equivalent experience
• 10+ years working with DHA, Service medical commands, or the Military Health System in leadership or related/relevant roles
• Knowledge of military healthcare delivery systems, TRICARE, and the direct and purchased care model frameworks
• Understanding of DHA's technology strategy and modernization initiatives
• Proven track record building and managing relationships with DHA officials, Health Affairs leadership, or defense health policy leaders
• Familiarity with DHA's priorities and how its business and technology needs translate into opportunities and procurements

Work Environment/Physical Demands

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office/remote position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. Occasionally required to stand, walk, use hands and fingers, kneel or crouch.

Commence is an equal employment opportunity employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law. 

Commence.AI is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at (757) 306-4920 or [email protected].

Please note that unless you are requesting an accommodation, all applications must be submitted through our online application system.