Digital Agency Operations Manager

Jumpfactor is an award-winning, 7-time Growth 500 fastest-growing agency in Canada. We are currently looking for an experienced and highly organized Digital Operations Manager to join our dynamic team. Specializing in B2B digital marketing, Jumpfactor is driven by a commitment to delivering measurable results for our team and clients. With ambitious plans to grow 5X in the next four years, our fast-paced environment offers endless opportunities for growth, innovation, and leadership development.

Role Overview:

As a Digital Operations Manager, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You would oversee and manage a team of ~8 cross-functional leaders spanning the client services departments (SEO, Content Production, Web Development, Digital Design, PPC, Marketing Automation, and Outbound Sales Operations). In this role you are ultimately accountable for ensuring that all clients are receiving high-quality and timely service deliverables while achieving the expected results from our services.

What success looks like in this role…

• Ensuring clients consistently achieve the ROI expected from our services.
• Proactively identifying and resolving issues, providing troubleshooting support to functional leaders.
• Driving accountability within your team, ensuring all direct reports manage their teams effectively and meet KPIs.
• Protecting organizational profitability by managing capacity and accurately forecasting hiring needs.
• Leading innovation and continuous optimization across service offerings, ensuring maximum efficiency and results.

Jumpfactor's CORE VALUES:

• Be STRATEGIC
• Be PASSIONATE
• Be TENACIOUS
• Prioritize LEARNING
• Embrace TEAM
• Maintain INTEGRITY

WHO YOU ARE:

• Min. 8+ years experience w/ 4+ years hands on digital marketing and project management (must have)
• Well versed in SEO, inbound marketing , content, social, & web development, email automation, paid media, design
• Min. 4 years management of team sizes of 10+ direct reports (must have)
• Highly systems-focused with experience in developing SOPs, KPIs, and building high-performance teams
• Proven in coaching teams and managing performance to drive growth in 8-9 figure revenue environments
• You “love” people management and consider it a passion 
• Exceptionally strong in interpersonal skills and in collaboration
• Must be extremely organized, detail oriented, disciplined & resourceful
• Highly proficient in leveraging AI to optimize marketing execution.
• Familiarity with Traction EOS or Rockefeller habits is a major asset
• Experienced in an Agency environment is a major plus
• Proactively able to manage workload and resources across a team

RESPONSIBILITIES:

Operational Excellence / Management:

• Managing a team of 8-10 cross-functional managers, who themselves lead a total of ~70 people.
• Running weekly team project meetings with functional managers, ensuring cross-functional deliverables & results are being met for clients.
• Manage capacity planning and hiring budgets aligned with forecasted needs of the business.
• Ensure roadblocks are removed and milestones met, being hands-on when needed.
• Manage and ensure quality standards for all deliverables through process and systems development.
• Leverage automation and new technologies to drive value for clients.
• Ensuring project profitability and ROI for clients.

Leadership Team Accountability & Management:

• Holding team members accountable for KPIs, results, and SOP adherence.
• Coach, mentor, recruit team members, and build skills with measured goals.
• Ensure a constant line of succession is elevated from across the organization among your leadership team.
• Inspire high energy, enthusiasm, and a culture of excellence aligned with core values.
• Reporting to and working with the Head of Agency Operations.

KPI Management & Adherence:

• Forecast and track client campaign performance via KPI dashboard.
• Ensuring risks are handled, milestones are met, and performance issues are corrected.

Service Delivery Innovation:

• Create, document, & streamline systems and processes for each functional area.
• Constantly learn new trends and strategies of Inbound Marketing.
• Manage and ensure quality standards for all deliverables via QA.
  

Next Steps: If you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo a series of assessments to further evaluate their potential.

Job Type: Full-time, Remote