Digital Client Manager

OVERVIEW
This role assumes responsibility for integrating digital aspects of media campaign activity
for multiple client accounts. The role will also act as a point of contact for clients surrounding
the day-to-day account management activity. It requires the use of digital media planning
tools such as DCM, AdWords, DBM, social media platforms, Amazon and all other
commonly used digital advertising platforms; as well as the effective management of the
media planning processes and excellent attention to detail and time management to ensure
best in class delivery on behalf of the media team for clients. It also requires strong
collaboration and communication with the wider organisation across the Central Teams to
ensure that delivery is to the highest standards. A strong working relationship with
colleagues, particularly across Search, Social and Programmatic teams in Investment is a
crucial element of this role.

Responsibilities / Key Performance Indictors (KPIs):
The role of Digital Client Manager assumes the responsibility for digital media plan
development for all clients within their team, including the use of tools to power the media
planning process. This role is central to the efficient and effective running of the day-to-day
client service including the ownership and actualisation of media plans, monitoring of POs,
timely and accurate billing, creating presentations of competitor insights, ideation and
working with the team to deliver innovation. The Digital Client Manager will work closely
with Social, Search and Programmatic teams and will manage the delivery of digital aspects
of the media plan and will ensure that it is aligned with the overall media rationale.
KPIs will include unbilled %, efficient resolution of media queries, and “Delivery”
client service scores in the annual RADAR service review.Experience
• 2-4 years’ digital media experience with proven track record.
• Excellent working knowledge of Microsoft Office, in particular Excel and
PowerPoint
• Experience with 3rd party tracking (DoubleClick) would be preferable
• Experience in managing large scale, complex media campaigns is essential
• Previous experience with relevant marketing and digital media tools

Person Specification
• Be a confident communicator
• Excellent interpersonal skills – ability to build strong relationships with clients
• Display the ability to think creatively and innovatively
• Very knowledgeable on all media with a particular expertise in digital
• Possess good presentation skills – assist in presenting insights to clients
• Good listener - ability to understand client’s objectives
• Exceptional attention to detail
• Understands the importance of upskilling
• Can think on their feet to make the right decision quickly
• Be responsive to requests
• Highly organised individual that can manage multiple client projects and the overall
delivery of the work
• Understands and appreciates the benefits of processes

• Flexible and hybrid working

• 24/7 access to professional development through LinkedIn Learning along with career progression and mentoring
• The opportunity to work across a huge range of clients within so many different categories from sport, retail, food and drink, to alcohol, insurance, banking and so much more
• 21 days annual leave plus a day off on your birthday, company closure days at Christmas and early finish on bank holiday Fridays
• A company culture that promotes work-life balance
• Family-focused benefits including paid maternity and paternity leave as well as maternity phase back program, fertility treatment supports and paid pregnancy loss leave
• Access to mental health and well-being programs including paid health insurance for you and your dependents under 18
• Professional financial advice; employer contributory pension and life assurance
• Make a difference by joining our D&I, CSR, Green, Social or Great Place to Work committees; you’ll get an extra days leave for your efforts.
• And lots more …

OUR COMMITMENTS
Our industry relies on creativity and innovation – these are skills that are not bound by gender, race, ethnicity, religion, sexual orientation, membership of the Traveller community, marital or family status, disability, age, socio-economic background, or any other attributes. Core is committed to diversity in its workplace and is proud to be an equal opportunity employer.
We are also committed to providing reasonable accommodations to all applicants. If you need reasonable accommodation for any reason at any part of the interview process, please contact us and let us know the nature of your request and we will do our best to help.€33,000-€44,000 DOE