Digital Mail Associate

Metro Grease Service LLC is a Houston-based company specializing in used cooking-oil collection and recycling and grease-trap cleaning services. Established in 1985, the company has developed an extensive service operation serving restaurants and other commercial customers. Metro Grease Service LLC emphasizes dependable service, efficient scheduling, regulatory compliance, and professional customer support.

We are seeking a highly organized and detail-oriented Digital Mail Associate to support our growing administrative and customer-service operations. This position is ideal for someone who enjoys working with computers, organizing information, reviewing documents, communicating by email, and making sure important business records are accurate and up to date.

The Digital Mail Associate will help manage incoming electronic correspondence and business documentation while supporting internal teams with data entry, document organization, customer communication, and administrative tasks.

Position Summary

The Digital Mail Associate will be responsible for monitoring, organizing, processing, and maintaining digital correspondence and electronic business records. The successful candidate will demonstrate excellent attention to detail and the ability to work independently while following established procedures.

This is a remote position requiring a dependable home-office setup, reliable internet access, strong written communication skills, and the ability to maintain productivity without direct in-person supervision.

Key Responsibilities

• Monitor company email accounts and digital correspondence for incoming messages and documents.
• Review, organize, categorize, and route electronic mail to the appropriate department or employee.
• Upload and maintain documents in company systems and digital databases.
• Enter information accurately into internal software and spreadsheets.
• Verify customer, vendor, service, and account information for accuracy.
• Review documents for missing, incorrect, or inconsistent information.
• Maintain organized electronic filing systems so documents can be located quickly.
• Respond to routine customer and business correspondence professionally and promptly.
• Forward customer questions and service requests to the appropriate team members.
• Assist customer-service personnel with administrative and data-entry projects.
• Maintain accurate records of correspondence and document-processing activity.
• Research information using approved online resources and company systems.
• Help identify duplicate, incomplete, or outdated records.
• Follow company procedures regarding confidential information and electronic records.
• Assist with scheduling, service documentation, invoices, customer records, and other administrative materials when needed.
• Communicate with internal departments to resolve documentation or account issues.
• Maintain consistent productivity and accuracy while working remotely.
• Perform other administrative duties assigned by management.

Qualifications

The ideal candidate will have excellent organizational skills and a strong ability to work independently. Previous experience in data entry, office administration, customer service, document processing, mailroom operations, records management, or a similar position is helpful but may not be required.

Applicants should have:

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Basic to intermediate computer skills.
• Comfortable using email, Microsoft Office, Google Workspace, spreadsheets, and web-based applications.
• Strong attention to detail and accuracy.
• Ability to type efficiently and accurately.
• Ability to manage multiple tasks and priorities.
• Strong organizational and time-management skills.
• Ability to follow written procedures and instructions.
• Ability to work independently in a remote environment.
• Professional and dependable work habits.
• Ability to handle confidential company and customer information appropriately.

Experience with customer relationship management systems, scheduling software, document-management platforms, accounting software, or service-industry databases is a plus.

Remote Work Requirements

Because this is a remote position, employees must maintain a professional and productive home-office environment. Candidates should have reliable high-speed internet, a computer capable of running company software, a quiet workspace, and dependable communication capabilities.

The position requires employees to be available during scheduled working hours and respond to internal communications in a timely manner.

Compensation and Benefits

Salary Range: $17.00–$20.00 per hour.

The starting rate may depend on prior administrative experience, computer proficiency, data-entry skills, customer-service experience, and familiarity with digital document systems.

At 40 hours per week, the estimated annual compensation is approximately $35,360–$41,600, before taxes and other deductions.

Benefits, eligibility requirements, paid time off, holidays, and other employment benefits should be confirmed directly with Metro Grease Service LLC at the time of employment.

What Success Looks Like

A successful Digital Mail Associate is dependable, accurate, organized, and comfortable working independently. The employee should be able to process a high volume of digital information while maintaining accuracy and professionalism.

Because Metro Grease Service LLC works with restaurant customers and service operations, timely handling of correspondence and documentation is important. The Digital Mail Associate helps ensure that customer requests, service information, records, and internal communications reach the right people without unnecessary delays.

Equal Opportunity

Metro Grease Service LLC is committed to maintaining a professional workplace and considering qualified applicants based on their skills, experience, qualifications, and ability to perform the responsibilities of the position.

How to Apply:
Interested applicants should submit a resume highlighting administrative, customer-service, data-entry, digital-document, computer, or remote-work experience. Applicants should be prepared to demonstrate their typing accuracy, attention to detail, written communication, and ability to work independently.