Digital Transformation Manager Acquisition Systems

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0169

Role Background

ACQ Digital Transformation (DT) includes all the transitional processes and activities when ACQ adopts technologies and digital-oriented business framing or changes its work-culture.

Role Duties and Responsibilities

• The 5-year ACQ digital transformation plan and underpinning implementation plan, focussed on the transverse technology adoption by internal (ACQ and NCIA staff) and external users (Suppliers) and cross-functional business change.


• Lead the ACQ digital transformation – strategy, benchmarks, milestones, and budget planning. Enable and manage the entire spectrum of ACQ technology adoption and business change.


• Oversee user experience of technologies employed in the execution of the ACQ processes – identify gaps, propose options and, in collaboration with the NCIA Business Applications Centre (NBAC), advise on feasible technology solutions, upcoming changes and innovations. Seek a middle ground between staying up-to-date, relevant, and productive.


• Coordinate all aspects of digital adoption, with intimate understanding of the ACQ processes and practices, and always looking out for the best and most efficient ways to implement the transformation. This includes:
  
  
  
  • Receiving ACQ user’s requirements and feedbacks on the current technologies and user experience, and working with NBAC on the prospective digital solutions.
  
  
  • Along those lines, actively search for new transformative solutions and tools maximizing ACQ delivery, enabling standardization, simplification, and automation in the ACQ process execution.
  
  
  
  

Essential Skills and Experience

• Having a keen understanding of the most relevant technical solutions, and be capable of identifying and introducing sustainable innovations.


• Displaying intimate business subject matter expertise, and understanding of the human perspective, including resistance to change.


• Proven experience in comparable work and projects in national administration or multinational organizations


• Experience and project management and process automation.


• Oracle ERP expertise

Desirable Skills and Experience

• Public procurement expertise

Language Proficiency

• Business English or French

Working Location

• Remote with onsite presence in Brussels, Belgium and The Hague, Netherlands

Working Policy

• Hybrid

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance