Director CRM

Overview

We are seeking an experienced and strategic professional to lead our customer relationship management efforts. This position is pivotal in enhancing our customer engagement and driving business growth through effective CRM strategies.

Key Responsibilities

• Develop and implement comprehensive CRM strategies to improve customer retention and satisfaction.
• Analyse customer data and insights to identify trends and opportunities for growth.
• Collaborate with marketing, sales, and customer service teams to ensure a unified approach to customer engagement.
• Oversee the selection and management of CRM tools and technologies.
• Lead a team of CRM specialists, providing guidance and support to achieve departmental goals.
• Monitor and report on the performance of CRM initiatives and adjust strategies as necessary.

Requirements

• Proven experience in a senior CRM role or similar position.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent leadership and team management skills.
• In-depth knowledge of CRM software and tools.
• Exceptional communication and interpersonal skills.

Nice to have

• Experience in the real estate or property management industry.
• Familiarity with digital marketing techniques.
• Advanced degree in business administration or a related field.