Director, Customer Enablement

"The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation

We’re seeking a Director of Customer Enablement to lead and scale Absorb’s global customer education and engagement strategy. In this role, you’ll own Absorb Academy—our centralized hub for customer learning—and drive measurable outcomes across engagement, adoption, and long-term value realization.

This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.

As both a strategic architect and visible thought leader, you’ll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences—while confidently representing Absorb’s customer education vision internally and externally.

Absorb Culture - Absorb LMS

What you’ll do:

• Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement

• Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy

• Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events

• Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency

• Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth

• Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market

• Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

What you’ll bring:

• 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company

• Proven experience scaling customer education programs for 5,000+ customers

• Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation

• Track record of measuring and proving ROI for customer education and enablement investments

• Experience building and managing live events, customer communities, and certification programs at scale

• Strong executive presence with the ability to influence, inspire, and communicate across all levels

• Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location

• New Hire Equipment Allowance and monthly Flex Allowance to support your success

• Endless opportunity for career growth and internal mobility

• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

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