Director of Client Relations

Important Details

• Bachelor’s Degree required. 


• Full time, 40 hours per week. 


• Remote position open to candidates across all U.S. time zones; primary territory within the Pacific Time Zone. 


• 2 to 4 years experience in multifamily or industry marketing, sales, business development or recruiting experience.


• Vendor experience in advertising or marketing within the multifamily industry is a plus.


• Experience in customer service, recruiting, marketing, or business operations


• Proficiency in Microsoft Office, HubSpot, and Asana.


• Able to travel up to 8 times a year for retreats, summits, and other industry events.

Responsibilities: 

1. Execute the full sales process – Manage the full sales process to close deals that result in new programs, where activity is documented and organizational growth objectives are supported.  


2. Build and maintain client relationships – Establish and nurture relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. 


3. Support pipeline and progress tracking – Monitor client engagement and sales progress, surfacing potential gaps or delays to keep deals on track. 


4. Collaborate cross-functionally – Partner with the VP, Growth/ Sr. Director, Client Relations and program management team to support execution, align on client engagement, and ensure sustainable program expansion. 


5. Drive client experience and outcomes – Maintain consistent, warm, and proactive communication with clients, responding within 1 business day, to ensure a positive experience and successful program outcomes. 

COMPETENCIES 

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

• Operate out of HubSpot to ensure tracking of communication and strategic campaigns.


• Excellent communication skills (verbal/written/typing)


• People management skills


• Networking skills


• Customer service skills


• Time-management/Organization


• Conflict resolution


• Professionalism


• Tech/Computer Skills


• Strategic thinking