Director of Client Strategy

Director of Client Strategy

Who We Are
Something extraordinary happens when every individual in a business knows their voice is heard, their commitment is valued, and their contributions make a difference. At Compass Business Solutions, we are passionately committed to fueling these fundamental needs. We don’t just fill gaps; we maximize organizational performance by partnering with leadership teams to underscore purpose, drive engagement, and curate a routinely rewarding work experience.

Our Impact
We provide high-impact outsourced and project-based partnerships to a diverse portfolio, ranging from high-growth startups to global enterprises with 30,000+ employees. Our reach spans every sector—including technology, healthcare, manufacturing, and the performing arts. We approach the employee experience holistically, leveraging proven techniques and customizing best practices to ensure our clients’ people strategies are a competitive advantage.

The Opportunity
We are hiring a Director of Client Strategy, reporting to our Chief Integration Officer. At Compass, this is a high-impact player-coach role designed for a people operations professional who thrives at the intersection of complex problem-solving and people development. As a member of the Company Leadership Team, you won't just execute the vision—you will help shape the team that delivers it.

You will lead a team of consultants and manage a sophisticated client book, billing 1350 hours annually, ensuring that our delivery remains as extraordinary as the brands we represent.

Your Day-to-Day Impact

• Contribute directly to the Compass growth roadmap, internal process innovation, and the evolution of our service lines.
• Directly manage and mentor a team of HR Strategy Consultants, fostering a high-performance culture rooted in dignity, respect, and professional growth.
• Manage weekly and annual billable and utilization targets for direct reports, allocating work to best utilizing our team regularly.
• Oversee a complex portfolio of accounts, serving as the ultimate strategic architect for their most critical people and integration challenges.
• Maintain a strong delivery presence by delivering hands-on, consultative services that demonstrate the gold standard of Compass expertise.
• Handle client requests in at least 70% of the pick list outlined below, understanding when you need to complete these deliverables yourself and when these deliverables need to be delegated throughout the team based on bandwidth and experience:
  • Employee Relations
  • Compliance
  • Benefits Administration
  • Organizational Design
  • Compensation Architecture
  • Talent Acquisition and Talent Strategy
  • Coaching
  • Mediations
  • Management Training
  • Job Description Architecture
  • Investigations
  • Onboarding/Offboarding
  • HRIS Technology Implementation
  • Performance Management
  • Employee Engagement
  • Culture, Strategy, and Change Management

• Bachelor’s degree required; MBA or Master’s in a related field preferred.
• Minimum of twelve years of progressive HR/Talent/Organizational Development experience required, experience as a Director or higher within a consulting organization or an in-house HR team highly preferred.
• Ability to manage and deliver on regular client requests in at least 70% of the areas listed in the pick list outlined below:
  • Employee Relations
  • Compliance
  • Benefits Administration
  • Organizational Design
  • Compensation Architecture
  • Talent Acquisition and Talent Strategy
  • Coaching
  • Mediations
  • Management Training
  • Job Description Architecture
  • Investigations
  • Onboarding/Offboarding
  • HRIS Technology Implementation
  • Performance Management
  • Employee Engagement
  • Culture, Strategy, and Change Management

• Prior consulting experience is highly preferred. You must be comfortable with an ever-changing schedule and a diverse client base.
• Past demonstrated experience moving seamlessly between high-level management and tactical, client-facing execution required.
• PHR, SPHR, SHRM-CP/SCP, or equivalent certifications preferred.
• This is a full-time role that requires intuition and flexibility for up to 30% travel. You know when a face-to-face moment is what is needed to drive a project home.

Additional Information
Compensation: $125,000 – $145,000 base salary, commensurate with experience and domain expertise, plus eligibility for bonus incentives.

Our Culture: Our mission is to create environments where all people thrive. We champion conversations around diversity, equity, accessibility, and inclusion, ensuring our internal team and our client practices are rooted in dignity and respect.

At Compass, we don't just advocate for a better workplace—we build it. Are you ready to help us lead the way?