Director of Payment Operations

Description

University of Virginia Community Credit Union Members deserve the best, which is why we seek to engage talented and enthusiastic people who have a passion for excellence and a commitment to the credit union ideal of service and financial education. Be a part of something special – a not-for-profit financial cooperative with the social purpose of people helping people.

Director of Payment Operations – FULL TIME – Charlottesville, VA

SUMMARY:

The Director of Payment Operations provides strategic leadership for the Credit Union's electronic payment services, including ACH, debit and credit card operations, Zelle, wires, and real-time payments (FedNow and RTP). This position is responsible for driving innovation, ensuring regulatory compliance, enhancing member experience, and fostering strong cross-functional partnerships to support payment modernization.

DUTIES AND RESPONSIBILITIES:

• ACH Operations and Compliance Oversight: Lead the processing, exception handling, and compliance management of all ACH activities, ensuring full adherence to NACHA & Reg E rules.
• Debit Program Management: Oversee end-to-end debit card processing, instant issuance programs, dispute resolution, fraud support, and card platform enhancements.
• Zelle and Emerging Payments Leadership: Manage enrollment, transaction monitoring, fraud mitigation, and operational growth strategies for Zelle and other P2P/B2B offerings.
• Wire Processing and Fraud Monitoring: Supervise all domestic and international wire processing, including exception management, OFAC compliance, and risk mitigation.
• Real-Time Payments Strategy and Enablement: Lead the development and implementation of real-time payment services, ensuring successful integration and operational excellence.

Requirements

QUALIFICATIONS:

• 7-10 years of leadership experience within the industry is required
• A bachelor’s degree and/or a relevant professional certification is preferred
• Strong communication and collaboration skills, including courtesy, tact, and diplomacy
• Advanced level of familiarity with Reg E, Reg Z, Truth in Lending requirements, and BSA
• Proven experience effectively leading operational and technological change
• Strong leadership skills, with the proven ability to develop team members
• The ability to thrive in a fast paced environment while maintaining detail orientation and organization

BENEFITS:

We offer an attractive suite of benefits to employees who work an average of 20 hours per week or more, including: Health, Dental, Vision, up to a 7% employer 401(k) contribution after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Employees accrue Paid Time Off starting with 18 days accrual at full time annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off. 

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.