Director of Services

Position Summary

As a Director of Services specializing in Dynamics 365 CE Field Service, you will lead a team of technical architects in a dynamic role balanced between billable delivery (60%) and sales (40%). This remote position requires a blend of hands-on solution architecture, technical team leadership, and pre-sales expertise to drive new business. You will act as the senior technical advisor for clients, design end-to-end Field Service solutions, and spearhead Statements of Work (SOWs) for new engagements, with an expectation of 25% to 50% travel.

Key Responsibilities

• Delivery & Architecture (60%): Lead client discovery workshops, translate business needs into comprehensive Field Service solution designs, and own the end-to-end architecture (work orders, scheduling, dispatch, inventory, and technician mobile experience).

• Sales & Pre-Sales (40%): Lead the creation of Statements of Work (SOWs) for new engagements, drafting the project's technical scope, estimates, and timelines to drive revenue.

• Team Leadership: Manage, guide, and review the work of a team of CE Field Service architects, consultants, and developers, maintaining high technical standards and design documentation.

• System Design & Integration: Design data models, security models, and business processes, and architect complex integrations with ERP, finance systems, and Power Platform extensions.

• Project Lifecycle Support: Define data migration, environment, and release strategies (including ALM), while supporting testing, UAT, go-live, and hypercare to resolve complex technical issues.

• Advisory: Act as the senior technical advisor to both the client and project managers, proactively identifying and mitigating risks, scope changes, and dependencies.

Qualifications

• 8–10+ years of deep technical and functional experience with Dynamics 365 CE and Field Service.

• Currently operating as a Director of Services, or actively serving as the lead of a team of Senior Architects.

• Demonstrated experience owning the full solution architecture for complex enterprise D365 deployments.

• Willingness and ability to travel 25% on average, with occasional travel up to 50%.

Preferred Qualifications

• Strong hands-on expertise in extending D365 with the broader Power Platform (Power Apps, Power Automate, Power BI).

• Deep understanding of modern deployment pipelines, ALM, and release strategies.

• Proven track record of successfully closing deals and earning commission through accurate technical scoping and SOW development.

Compensation:

• Bonus: 10%

• Sales Commission: 1.5% of closed deals (SOWs), uncapped

• Total Earning Potential: Base salary plus roughly $178,000 in additional earnings (inclusive of bonus and commissions).