Director, Quality and Performance

The Director of Quality and Performance is a senior leader responsible for elevating global consistency, efficiency, and operational excellence across the Security Operations Center (SOC). This role oversees four core functions: Quality Assurance, Training, Documentation, and Process Optimization, and integrates them into a unified performance engine that strengthens service delivery across all regions.

 

This leader builds and drives the frameworks, standards, and programs that ensure analysts are well trained, processes are optimized, documentation is complete and consistent, and quality outcomes are measurable and continuously improving. While grounded in proven operational practices, the Director thoughtfully incorporates automation and AI‑enabled insights to improve consistency, streamline workflows, and enhance analyst effectiveness; ensuring technology is applied with strong governance and trusted outcomes.

 

Working closely with leaders across Incident Response, Threat Operations, and Health & Visibility, the Director fosters alignment, drives adoption of best practices, and leads organization‑wide improvement initiatives that deliver measurable, repeatable, and sustainable gains across the SOC.

 

Success in this role requires a strategic thinker who can operationalize change at scale, influence cross‑functional teams, and build systems that strengthen quality, efficiency, and global consistency, leveraging emerging AI solutions where appropriate to support superior service delivery. While proactively identifying, mitigating, and managing operational and procedural risks to ensure safe, consistent, and resilient execution across the SOC.

In the United States, the base salary for this role ranges from $158,000 to $264,000. In addition to base salary, we offer additional  compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. 

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At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

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·   Global employee sustainability initiatives to reduce our environmental footprint

·   Global fitness and trivia competitions to keep our bodies and minds sharp

·   Global wellbeing days for employees to relax and recharge 

·   Monthly wellbeing webinars and training to support employee health and wellbeing

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

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