Documentation Manager (all genders) at Contabo in Remote (Czech Republic)

Job Description - Documentation Manager (all genders)

Your creative field

We are looking for a full-time, permanent Documentation Manager (all genders) to start on 01.09.2025 in the Czech Republic. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.

What you can expect
Are you passionate about creating smart, scalable self-service experiences?
We’re looking for a proactive, detail-driven Knowledge Manager (all genders) to own and evolve our customer-facing knowledge strategy - from help centers to chatbots and multimedia content.

In this role, you'll take full ownership of our knowledge strategy, ensuring customers have fast, accurate and engaging self-service experiences. You'll work closely with support, product and creative teams to keep content fresh, relevant and aligned with our brand voice.

Whether you're fine-tuning chatbot conversations, optimizing our knowledge base for discoverability, or driving the creation of tutorials and walkthroughs, your work will directly impact customer satisfaction and support efficiency. You’ll also manage the tools behind our content—like Freshdesk or Confluence—and use data insights to continuously improve performance.

You’ll use data to guide decisions, improve customer satisfaction, and reduce support tickets—all while shaping how thousands of customers find the answers they need.

What convinces us

Your personality, paired with:

3+ years of experience in Knowledge Management, Customer Support, Content Strategy or a related field.
Strong writing, editing and content structuring skills.
Experience with knowledge management systems (e.g., Freshdesk, Confluence).
Familiarity with chatbot platforms and conversational design is a plus.
Analytical mindset with the ability to interpret data and translate insights into content improvements.
Strong collaboration and project management skills.
Experience with AI-powered chatbot or LLM-integrated support systems.
Background in UX/UI collaboration or technical documentation.

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.

Awesome Prospects

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.

Plus, we offer further advantages:

great freedom for your creative ideas
ongoing professional and personal development opportunities in an innovative and technological environment
Meal vouchers
MultiSportCard
Additional Sick Pay
a comprehensive induction with your colleagues by your side
modern and conveniently located workplaces at our European locations
Remote or hybrid working opportunities with the same technical equipment at home as in the office
flexible working hours for a healthy work-life balance
30-day vacation by default
the possibility of working in our summer office in Mallorca, as well as from any EU country
an extra day off to get involved in social activities as part of our Volunteer Day
attractive conditions on many products and services through our corporate benefits program
unforgettable moments at our company events and team events

How to reach us

If you have any questions, you can reach your contact person Alina at +49 (0) 89 244 106 771 4 or [email protected].

About us

Contabo - High-quality Cloud Hosting Made in Germany!

As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 customers in over 190 countries trust our services.

We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.

Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.

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About the Company

Contabo

Contabo - High-quality Cloud Hosting Made in Germany! As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 custo...

Documentation Manager (all genders)