Donor Relations Associate - Casual

Summary: Under the supervision of the Senior Director of Data and Development Operations, the Donor Relations Associate provides remote Salesforce data management, reconciliation, and gift-processing support, run data check reports in Salesforce and use Salesforce Data loader to upload and update mass data;  assist Senior Director of Data & Development Operations with monthly credit card reconciliation; provide assistance reconciling new leads created by our petition platform and converting to new contacts in Salesforce; provide back up support with gift entry; assist using Safe Horizon’s de-duplication tools to identify and merge duplicate contact records in Salesforce; and other Salesforce administration tasks as requested.

Responsibilities:

• Check new leads in Salesforce and convert to contacts


• Run de-duplication queries and through Apsona contact de-duplication tool


• Review online donations in Salesforce to check that authorization codes and grant strings are properly applied, export records missing the grant string or credit authorization code, and use vlookup to append the missing data and upload through data loader


• Export records recently created in Salesforce to update lead source, marketing segment, and portfolio assignments, and original campaign codes, and update through data loader


• Provide back up support for manual gift entry during periods of higher than usual donations by check or cash


• Run reports for data hygiene to update Salesforce records that are missing data, or where data is not in the preferred format (improper capitalization for records created online, records created by staff that have incorrect lead source or other codes)

Qualifications:

• 3+ years’ experience with office systems, preferably in a non-profit environment.  Prior experience using Salesforce (or similar data system) is preferred.


• Familiarity with internet-based applications, and experience using online systems such as fundraising platforms, donation tracking systems, or online portals


• Advanced Excel functions including vlookup, pivot table, and text to columns


• Experience managing filing systems, familiarity with Share Point is preferred but not required


• Experience using websites and online portals, previous website updating experience is preferred but not required


• Commitment to Safe Horizon’s core values including client-centered practice, a commitment to racial equity, and social justice


• Must be able to meet deadlines and work independently


• Possess strong attention to detail and ability to work independently and as part of a team


• Microsoft Office suite including Excel, Word and Power Point, and Outlook.


• Database entry experience including transaction and contact information, database reporting, and basic administration skills are required.


• Understanding of fundraising practices related to gift processing, acknowledgment and stewardship


• Working knowledge of how non-profit organizations operate

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $29.40 - $30.77 Hourly
Casual Hours

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!