Dutch Speaking Customer Care specialist in Bulgaria - Hybrid - Relocation pack

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Care Specialist in Bulgaria! This hybrid position offers the best of both worlds, allowing you to work both remotely and on-site. With a relocation package available, this is an excellent chance for those looking to experience life in Bulgaria while advancing their career in customer service.

In this role, you will support our Dutch-speaking clients by providing exceptional customer care and resolving concerns efficiently. Your fluency in Dutch will be key to creating lasting relationships with our clients, ensuring that their needs are met with a professional and friendly attitude. Join our dynamic team and contribute to our mission of delivering outstanding service!

Responsibilities

• Assist Dutch-speaking customers through various communication channels, including phone, email, and chat
• Troubleshoot customer issues and provide effective solutions
• Document all customer interactions accurately in our database
• Collaborate with colleagues to improve service delivery and customer satisfaction
• Gather insights and feedback from customers to enhance our processes
• Participate in training and development opportunities to grow your skills

• Fluency in Dutch and English, both written and verbal
• Strong communication and relationship-building skills
• Previous experience in customer care or a related field is an advantage
• A customer-centric mindset with a passion for helping others
• Ability to adapt to a hybrid working environment
• Willingness to relocate to Bulgaria; relocation assistance will be provided
• Basic knowledge of customer support software is a plus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...