Dutch Speaking Front Office Technical Advisor - Paid Relocation to Sofia

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

• Fluency in Dutch (both written and spoken) is required; knowledge of English is a plus.
• Experience in customer service, technical support, or a related field is preferred.
• Strong problem-solving abilities and a keen analytical mindset.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Proficiency in using CRM software and technical support tools is advantageous.
• Willingness to relocate to Sofia and adapt to a new cultural environment.
• A positive attitude and a commitment to delivering outstanding customer service.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...