Dutch Speaking Technical Online Support - Work in Sofia

Join Mercier Consultancy MD as a Dutch Speaking Technical Online Support Specialist in beautiful Sofia, Bulgaria! We are looking for enthusiastic individuals who are passionate about technology and committed to delivering excellent customer service. In this role, you will be the first point of contact for our Dutch-speaking clients, assisting them with their technical queries through online channels.

Responsibilities

• Offer outstanding technical assistance and support to Dutch-speaking customers via online platforms.
• Troubleshoot and resolve technical issues swiftly and effectively, ensuring customer satisfaction.
• Guide customers through common technical problems and provide step-by-step solutions.
• Document all interactions with customers in our support system for future reference and quality assurance.
• Collaborate with the development and product teams to relay customer feedback and improve service quality.
• Stay updated with the latest product releases and technical developments to provide accurate information to clients.

• Fluent in Dutch (spoken and written); proficiency in English is advantageous.
• Prior experience in a technical support role or customer service is a plus.
• Strong problem-solving abilities with excellent communication skills.
• Ability to explain technical issues in a clear and understandable manner.
• Familiarity with customer support software and tools.
• Self-motivated with a strong desire to learn and adapt in a dynamic environment.
• Strong teamwork skills and the ability to work independently as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...