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RevolutionParts.com is a total eCommerce platform that empowers automotive dealerships to sell auto parts online. We have innovative solutions, unlimited potential, and huge market opportunity. Our API-based framework enables integrated shipping and fulfillment, smart catalog and date, and secure payments integration for wholesale (B2B), omnichannel retail, and dealer websites. Our mission is to disrupt and innovate the automotive space by creating the most active parts network in North America.
RevolutionParts is looking for an eCommerce Performance Specialist to join our Professional Services consulting team.
To be amazing at this role, you have the following attributes:
Customer Focus: Expertise in understanding customer needs and using insights to enhance eCommerce marketing strategies
Effective Communications: Proficient in communicating marketing strategies and results to stakeholders across technical and business teams, ensuring alignment on objectives and performance
Relationship Management: Proven ability to build and maintain strong relationships with internal teams, dealers, and external vendors to support eCommerce marketing goals
Creativity: Strong ability to propose/develop innovative marketing campaigns and explore new channel expansion opportunities to engage customers and drive growth
Technical Excellence: Knowledge of eCommerce platforms, email automation tools, and digital marketing technologies, with the ability to optimize performance and implement new solutions
Strategic Thinking: Ability to develop and lead eCommerce marketing strategies aligned with business objectives, focusing on long-term growth and channel expansion
*This is a remote role that requires some travel. Also, the position pays a base salary plus an annual bonus.
*Please be sure to read the requirements for this position. This role fulfills a very specific need for our company, so If you do not meet the first four requirements for the role, you cannot be considered. Thank you!
Responsibilities
- E-commerce platform optimization consulting - Train and enable dealers on how to maximize the platform to increase sales using hands-on experience and evaluating the dealer's operation desire and potential.
- You are expected to hold a book of consulting clients that you will manage throughout the life of the contract.
- Propose innovative strategies to increase sales and drive traffic to the dealers websites
- Track and analyze KPIs, including website traffic, user engagement, conversion rates, and customer acquisition channels, to identify strategies for increasing digital sales and optimizing the ecommerce website
- Research and implement current marketing trends to enhance website performance and user experience
- Train clients on how to optimize product listings and ecommerce website functionality using all sales channels to which the dealer has access per their contract
- Assist clients and users with any challenges, pitfalls, or operational struggles quickly
- Connect users to other departments within RevolutionParts in order provide additional assistance regarding support and GMV growth
- Engage as needed with teams to collaborate on providing support during the sales process
- Offering suggestions and providing expertise to RP Sales and CX team members Work with Customer Success team as needed to re-engage customers at risk by joining calls to provide professional expertise
- When needed, act as a resource for hosting webinars, podcasts, dealer training videos, marketing campaigns, etc.
Cross-functional collaboration with Sales, Customer Success, and Marketing:
Requirements
- 5+ years of eCommerce Sales experience
- Experience working in an auto parts department or in the automobile industry is required
- Experience working with auto dealerships
- Experience with the RevolutionParts platform as a user
- Experience managing several accounts at once
- Excellent communicator – you will be responsible for explaining complex topics in simplified terms to clients
- Listening Skills – the ability to hear what our clients are saying to think through how to help them succeed Strong copywriting and grammar skills Attention to detail
- Quick Follow-up and response time to client emails, meetings, and internal communications Proficient at updating records & notes of work completed Ability to work in a fast-paced environment
- A born leader who can spearhead projects
- Self-starter who is motivated and eager to take on a challenge
$95,000 - $115,000 a year
Why Join Us?
Impact: Directly influence customer satisfaction and contribute to the growth and improvement of our processes.
Revolutionize the Industry: Be part of a company that is revolutionizing the parts e-commerce business, helping sellers efficiently sell parts and accessories online. Your role will significantly impact how customers interact with our platform and enhance their overall experience.
Growth Opportunities: Advancing to the Manager of Technical Support role opens several pathways for further career development within our company. This includes potential progression to higher leadership roles, quality assurance roles, or stepping into enterprise support management.
Exposure: Constantly work with other teams such as Product, Implementation, Customer Success, and Marketing.
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