Education Advocate for Call Center UTAH RESIDENTS ONLY

Company : Mva Solutions

Job Type : Full Time

Remote / Work from Home

Job Description - Education Advocate for Call Center UTAH RESIDENTS ONLY

Benefits/Perks

Competitive compensation

Fully paid bachelor’s and master’s degrees programs

Paid Time Off

Career growth opportunities

Part-time and full-time positions are available

Job Summary

We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home. For immediate consideration, please send an email to Michele Kaufman at [email protected].

Part-time and full time positions are available. For immediate consideration, please contact us today to schedule your brief phone interview.

Responsibilities

Receive inbound calls and place outbound calls

Identify the nature of the call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.

High school diploma or GED preferred. We have protocols for those aged 14 to 17.

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills and understanding of active listening techniques mandatory

Ability to work well under pressure in a fast-paced environment

Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.

Compensation: $12.00 per hour

MVA Solutions is an outsourcing specialty company, focusing on call center services for small and mid-sized companies. We also provide strategic consultation in the areas of educational services, training, organizational efficiency and team development, organizational change management, project management, marketing, and financial aid services.

Our flexible business model is designed to meet client requirements and maximize opportunities from every contact we make. We manage over thousands of customer and prospect contacts annually, with the primary objective of providing highly effective and quality customer relationships, aimed at improving the organizational efficiency, productivity, growth, and profitability of our clients.

MVA Solutions is always looking for bright, enthusiastic employees to join our team. At MVA Solutions, we offer a variety of work schedules that fit our employees’ needs to ensure work life balance. At MVA Solutions, we value our employees’ health and is committed to providing employees with a benefits program that offer rich benefits, services, and planning for financial security.

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Education Advocate for Call Center UTAH RESIDENTS ONLY

Job Description - Education Advocate for Call Center UTAH RESIDENTS ONLY

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