EMR Applications Specialist (Org Wide) (Home-Based)

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Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of the Electronic Member Record (EMR) application and related systems. Responsible for creating and maintaining tools necessary to implement, test, and train configuration of the EMR application and related systems.  

Responsibilities & Competencies:

• Monitor the EMR applications and related systems, document and analyze problems. 
• Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk. 
• Create and monitor automated Microsoft workflows related to end-user processes. 
• Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements.
• Test operational functions in the EMR test systems including when features are updated or new features are rolled out.  
• Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials.
• Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

• Associate’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• A minimum of three to five (3-5) years of care management experience is highly preferred. 
• Experience in supporting an electronic medical record system is a plus. 
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred. 
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.  
• Current driver’s license, acceptable driving record and proof of adequate insurance required. 

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.