Engagement Analyst

Innovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and health benefit design.  

Role Overview

As an Engagement Analyst (EA) at Innovu, you will be responsible for using our state-of-the-art analytics platform, Lens, to support customer success. You will be responsible for helping our users achieve their desired outcomes by providing ongoing Lens training, detailed data analysis relevant to a client’s healthcare data, and ensure the accuracy of the client’s data. You will be responsible for assisting the Directors of Partner Analytics, the Managing Directors, and the Key Account Management team to execute the Innovu business model with their respective books of business. You will be expected to work cross-functionally with multiple teams, with high attention to detail, and with an attitude driven toward customer success.

Responsibilities

• Support the Director of Partner Analytics to include, but not limited to, client engagement preparation, book of business management, ad-hoc reporting and other projects as assigned.


• Perform analysis relevant to a client’s healthcare data, including standard monthly reporting and benchmark analytics.


• Conduct live training sessions on the Innovu Lens platform for external users.


• Conduct training sessions for new Innovu employees.


• Monitor, research, triage, and help resolve client data issues on an ongoing basis.
  


• Provide continuous client support and value to the platform only clients.


• Contribute to the sales and key account management process by assisting sales demos of the Innovu Lens platform, producing preliminary benchmark analytics, RFP support, and ad-hoc reports.


• Proactively identify & triage issues, propose solutions, balance competing priorities, and accomplish goals on schedule.


• Become proficient within the Innovu Lens platform to contribute to product development and to fulfill job responsibilities.

Qualifications

• Bachelor’s degree and/or equivalent work experience.


• 3+ years of experience working with medical and/or Rx claims, enrollment, and other benefit or risk data.


• Client / Account Management or business analysis background.


• Strong presentation skills and the ability to deliver complex information to groups of varying sizes.


• Strong written and verbal communication skills and ability to produce high quality deliverables.


• Intermediate knowledge of Excel.


• Experience interpreting and drawing conclusions from data.


• Experience with project management.


• Ability to learn and adapt to new priorities, processes and technologies.


• Ability to be investigative, detail oriented, and process oriented.


• Willingness to work cross-functionally with other teams and help Innovu improve its business model.


• Approaches all work with a team-based/collaborative orientation.

What We Offer

• Mission-driven culture where your contributions have real impact


• Flexible work arrangements


• Collaborative work environment


• Growth and advancement opportunities


• Low cost medical, dental, and vision insurance


• 401(k) plan with an employer match


• Company paid life insurance, short-term disability, and long-term disability coverage


• Paid time off
  


• Paid parental leave
  


• And more!