ESEM Platform Technical Lead

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE OPPORTUNITY

Iron Bow Technologies is looking for a ESEM Platform Technical Lead to serve as the primary technical lead for the VA ESEM / NinjaOne implementation and sustainment effort. Owns platform architecture, tenant and configuration standards, implementation approach, agent strategy oversight, RBAC/SSO/PIV coordination, performance tuning, operational readiness, and OEM escalation.

Scope boundary: This role owns tool-side technical leadership and platform health. It does not own FedRAMP/ATO, VA production patch approval, endpoint maintenance-window authorization, reboot coordination, application-owner outage coordination, routine patch execution, or endpoint patch risk acceptance unless separately directed.

HOW YOU'LL MAKE AN IMPACT

• Lead ESEM/NinjaOne implementation planning, architecture, configuration, pilot, cutover, and transition to sustainment.


• Translate PWS requirements into technical design decisions, configuration standards, implementation tasks, acceptance criteria, and operational runbooks.


• Own tenant configuration, console administration, RBAC, SSO/PIV coordination, endpoint grouping, tagging, pre-production/lab validation, and change-control inputs.


• Oversee agent strategy and coordinate with the Endpoint Deployment Engineer on packaging, rollout monitoring, failed-install triage, and endpoint communication health.


• Coordinate with the Patch Migration SME on patch architecture, content distribution, maintenance-window design, BigFix-to-NinjaOne coexistence, and cutover readiness.


• Support daily health checks, Daily Morning Report inputs, Weekly Tracker updates, outage triage, DR inputs, optimization recommendations, and OEM escalation.

SKILLS THAT DRIVE SUCCESS

• 8+ years of endpoint management, systems engineering, RMM, or enterprise platform administration experience.


• Hands-on experience with NinjaOne or comparable endpoint platforms such as BigFix, Tanium, MECM/SCCM, Intune, or Jamf.


• Experience leading large-scale endpoint implementations or migrations; 50,000+ endpoint experience preferred.


• Strong Windows Server/Desktop, Linux, macOS, scripting, certificates, proxies, firewalls, SaaS connectivity, and remote troubleshooting background.


• Ability to operate in ServiceNow/change-control environments and provide clear technical direction to federal stakeholders.


• Ability to complete VA onboarding, background investigation, Rules of Behavior, and required security/privacy training.

WHAT SETS YOU APART

• Active VA Public Trust / VA PIV and prior VA, federal civilian, healthcare, or regulated-enterprise experience.


• NinjaOne certification, NinjaOne implementation experience, or prior OEM/partner delivery experience.


• Experience replacing or coexisting with HCL BigFix, Tanium, MECM/SCCM, or similar endpoint management platforms.


• Familiarity with FedRAMP SaaS, FISMA, CDM, STIG/CIS reporting, and federal audit environments.

WHY YOU'LL LOVE IT!

• You will be part of a company that is growing quickly and values your voice, ideas, and experience


• You will be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees.


• You will have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed.

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