Experienced Onsite Tech

Essential Job Functions:

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab
• Ensure all information provided to home office is correct and accurately recorded
• Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction
• Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary
• Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs
• Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
• Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
• Adhere to hospital criteria, products, special contract terms, etc
• Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
• Acquire a purchase order number from customers for each repair visit where appropriate
• Maintain a master tray list for each customer including service dates
• Identify areas of improvement regarding quality issues and offer solutions
• Actively participate in continued education and training
• Any and all duties as assigned by SIS

Capabilities:

• Acute attention to detail and aptitude for analyzing and solving problems
• Ability to interact with hospital staff in a courteous, friendly, and professional way
• Ability to work in a fast-paced environment while keeping safety and service paramount
• Relevant experience preferred
• Must be able to pass DOT medical exam and have an acceptable driving record
• Basic computer skills
• Ability to read, write, speak, and understand English
• Capable of standing/being on feet majority of the day
• Capable of occasionally lifting items up to 50 pounds