Family Resource Coordinator

Role: Family Resource Coordinator

FLSA: Full Time | Salaried | Exempt

Location: Remote (Candidate must reside in Virginia) 

Note: This position may require frequent travel. Mileage reimbursement is included as part of the compensation structure.

About Virtual Peace of Mind (VPM)

Virtual Peace of Mind (VPM) is a fast-growing, fully remote mental health practice dedicated to providing compassionate, evidence-based care to youth and families across multiple states. Our mission is to expand equitable access to mental health services through high-quality virtual care — and to support the clinicians and professionals who make that care possible.

We’re building a culture that is mission-driven, accountable, supportive, and built for sustainable remote work.

Why Join VPM

At VPM, you’ll be part of a team transforming access to youth mental health through virtual care — with a remote model designed to support excellent work and real life.

What you can expect:

• Mission-Driven Impact: Contribute to meaningful work improving access and outcomes for youth and families.


• Remote by Design: Fully remote environment with clear expectations and supportive infrastructure.


• Collaborative Culture: Work with a multidisciplinary team that values integrity, empathy, and shared learning.


• Growth & Leadership Pathways: Opportunities to expand scope and take on leadership or consulting responsibilities as we scale.


• Professional Development: Access to training, resources, and continued learning opportunities aligned to role scope.


• State & School-Based Partnerships: Join initiatives that strengthen school-based mental health delivery and expand access across communities.

Role Overview:

The Family Resource Coordinator serves as the primary liaison between families and the Virtual Peace of Mind (VPM) clinical team, ensuring that every student receiving school-based teletherapy has the family support, access, and communication necessary for successful outcomes. This role focuses on enhancing family engagement, eliminating access barriers, and coordinating culturally and linguistically appropriate resources to meet the needs of diverse households across the state.

Working under the direction of the Clinical Director, the Family Resource Coordinator will oversee onboarding for families, provide navigation support for consent, scheduling, and tech readiness, and ensure alignment with FERPA/HIPAA compliance standards. This role is essential to the program’s success in reaching students who may not traditionally have access to mental health care.

Key responsibilities include but limited to:

• Family Engagement & Communication
  
  
  
  
  • Serve as the primary point of contact for families engaging in VPM’s school-based teletherapy services.
    
  
  
  • Provide clear, compassionate communication regarding the referral process, consent forms, scheduling, and session expectations.
    
  
  
  • Coordinate outreach efforts to ensure families understand the value of therapy and feel supported throughout the process.
    
  
  
  
  


• Access & Navigation Support
  
  
  
  
  • Assist families with navigating the telehealth platform, troubleshooting technical access issues, and ensuring readiness for virtual sessions.
    
  
  
  • Identify and respond to language or cultural barriers; coordinate translation, interpretation, or alternate formats as needed.
    
  
  
  • Support families with limited digital literacy or connectivity to ensure equitable participation.
    
  
  
  
  


• Resource Coordination
  
  
  
  
  • Maintain and distribute family-friendly mental health education materials, including handouts, webinars, and community resources.
    
  
  
  • Collaborate with school staff to identify families who may benefit from additional support (housing, food access, medical care, etc.) and provide referrals to appropriate agencies.
    
  
  
  • Track and follow up on family resource utilization and engagement data.
    
  
  
  
  


• Program Support & Compliance
  
  
  
  
  • Ensure all family-facing communications meet HIPAA and FERPA requirements.
    
  
  
  • Maintain accurate records of all family interactions and documentation within the EHR and CRM systems.
    
  
  
  • Collaborate with clinical and administrative teams to support smooth onboarding, appointment coordination, and follow-through.
    
  
  
  
  


• Reporting & Continuous Improvement
  
  
  
  
  • Collect feedback from families and summarize key insights to inform program improvements.
    
  
  
  • Contribute to quarterly reporting by providing data on family engagement metrics, barriers resolved, and satisfaction outcomes.
    
  
  
  • Participate in interdisciplinary team meetings to advocate for family needs and inform clinical strategy.
    
  
  
  
  

Other duties as assigned. 

Qualifications & Experience:

• Education:
  
  
  
  
  • Bachelor’s degree in Social Work, Psychology, Human Services, Public Health, or a related field required.
    
  
  
  
  


• Experience:
  
  
  
  
  • Minimum of 3 years of experience working with families in education, behavioral health, or community-based services.
    
  
  
  • Prior experience supporting children, youth, or families within school systems, telehealth programs, or social service organizations strongly preferred.
    
  
  
  • Experience coordinating support services for underserved populations or communities with complex needs is a plus.
    
    
  
  
  
  


• Skills & Competencies:
  
  
  
  
  • Strong interpersonal and communication skills, with the ability to build trust and rapport with families from diverse cultural and linguistic backgrounds.
    
  
  
  • Demonstrated cultural humility and knowledge of trauma-informed engagement practices.
    
  
  
  • Comfort with virtual tools, EHR platforms, and customer relationship management (CRM) systems; ability to support families with basic tech troubleshooting.
    
  
  
  • Bilingual (Spanish, Haitian Creole, Portuguese, Arabic, or other common school languages) strongly preferred.
    
  
  
  • Organized, self-motivated, and able to manage multiple family cases simultaneously with professionalism and empathy.
    
    
  
  
  
  


• Other Requirements:
  
  
  
  
  • Understanding of FERPA, HIPAA, and family confidentiality practices.
    
  
  
  • Availability to work flexible hours when needed to accommodate family schedules.
    
  
  
  • Passion for expanding access to mental health care for children and adolescents.
  
  
  
  

Professional Communication & Attendance (Essential Function)

Reliable communication and attendance are essential job responsibilities. Team members must:

• Attend required onboarding, internal meetings, supervision sessions, and trainings (as applicable)


• Notify the team as soon as possible regarding delays, absences, or scheduling conflicts


• Maintain timely, professional communication during scheduled work hours


• Uphold remote-work standards, including a private workspace and reliable internet connection

Remote Work Requirements

To support client confidentiality and team effectiveness, this role requires:

• A private, quiet workspace suitable for professional work


• Reliable high-speed internet and ability to use required systems/tools


• Comfort working independently while staying connected through remote collaboration

Tools & Systems

This role uses the following tools as part of day-to-day work:

• BambooHR (HRIS + onboarding)


• EnGuard (secure email)


• ClickUp (project + task management)


• SimplePractice (EHR/telehealth + documentation, as applicable)

Compensation:

• Salary: $55k-65k/per annum; commensurate on experience.

Benefits & Time Off (W-2 Eligible Roles)

VPM supports your well-being with benefits designed for health, stability, and real work-life balance.

• Health, Dental & Vision: Company-sponsored plans available, with an employer contribution for eligible full-time employees.


• Quick Benefits Start: Benefits eligibility begins after 30 days, with coverage effective the first of the month following Day 30.


• Paid Time Off: Full-time employees accrue 10 days (80 hours) annually starting on Day 31 to support rest, personal needs, and wellness.


• Flexible Holidays: No fixed holiday calendar—team members are empowered to plan schedules and observe holidays meaningful to them.

Eligibility: Benefits are available to full-time employees (25+ client-facing hours/week). Part-time employees (15–24 client-facing hours/week) may be able to enroll at their own cost, depending on plan design.

Internal Mobility & Growth

As VPM grows, our team grows. We prioritize internal mobility, skill development, and leadership pathways. Whenever possible, we promote from within and create opportunities for team members to expand responsibilities and advance their careers.

Equal Employment Opportunity

Virtual Peace of Mind, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic.

Reasonable Accommodation & Accessibility

Virtual Peace of Mind is committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR at [email protected] to request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required. 

Employment Eligibility & Compliance: All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship. VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical/employment regulations.

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